Privacy and Cookie Policy 

Updated 1^st November 2026

Who we are

Image Sign Studio Limited runs imagesign.co.uk and decides how personal information collected through it is used. Under UK data protection law, that makes us the “controller”.

• Company: Image Sign Studio Limited, registered in England and Wales, company number 07396359
• Registered office: Unit 2, Dannemora Drive, Sheffield, S9 5DF
• Phone: 0114 2617617
• Email: info@imagesign.co.uk

This policy explains what we collect through this website, why, who sees it, how long we keep it and what your rights are. It covers the website only. If you become a customer, we will explain how we use your information when we start work.

Contact form enquiries

If you send us a message through the contact form, we use it to reply to you and, if you ask for one, to prepare a quote. We keep every enquiry for 12 months, then delete it.

• What we collect: the details you type into the form (such as your name, email address, phone number and message), plus the IP address and browser details the form records when you send it.
• Why we use it: to respond to your enquiry. Our lawful basis is legitimate interests (answering people who contact us) and, where you ask for a quote, taking steps at your request before a contract.
• Where it goes: the form emails your message to our business mailbox and saves a copy in the website’s database, on a server in Manchester, UK. Only our team and the providers that run our website and email can see it.
• How long we keep it: 12 months from your enquiry. If you ask us to delete it sooner, we will.

Website analytics

We use Google Analytics only if you click Accept on our cookie notice. Until you choose, or if you click Reject, it does not run and sets no analytics cookies.

Google Analytics counts visits and shows us which pages are viewed, how people reach the site, what device and browser they use and roughly where they are, so we can improve the website. We have switched off Google’s advertising features, so we do not use it for advertising or to build profiles of you. Our lawful basis is your consent, which you can withdraw at any time.

We keep analytics data in Google Analytics for 14 months. To change your choice, click Cookie choices in the bottom corner of any page.

Cookies and similar technologies

Cookies are small files that a website stores on your device. Similar technologies, such as local storage, work the same way. Essential items work without consent. Google Analytics runs only if you accept.

You can block or delete cookies in your browser settings, though parts of the site may not work as expected. To change your analytics choice at any time, use Cookie choices on any page.

Embedded videos

Some pages include YouTube videos. Nothing is sent to YouTube, and YouTube sets no cookies, until you press play. If you do, YouTube (part of Google) may set cookies and collect information such as your IP address, under its own policy: YouTube privacy information. Under each video we tell you that pressing play does this.

Who we share information with

We do not sell or share your information. However, we may be required to share information where the law requires it.

Your rights

Under UK data protection law you can ask us to:

• tell you what information we hold about you and give you a copy
• correct anything that is wrong
• delete your information
• restrict how we use it
• stop using it where we rely on legitimate interests
• give you a copy in a format you can move elsewhere, where that right applies

You can also withdraw your consent to analytics at any time using Cookie choices on any page. To use any of these rights, email info@imagesign.co.uk. We will reply within one month. Some rights have limits, and we will explain if one applies.

Complaints

If you are unhappy with how we have handled your information, tell us first at sales@imagesign.co.uk or on 0114 2617617. We will acknowledge your complaint within 30 days, look into it, keep you updated and tell you the outcome without undue delay.

You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113. The ICO may ask whether you have raised the matter with us first.

Security, links and changes

Security. The site uses HTTPS, so what you send is encrypted between your device and our server. Form emails are sent encrypted where the receiving server supports it.

Links to other websites. The site links to other websites and to social media. A link connects you to a third party only when you click it, and we are not responsible for their privacy practices.

Automated decisions. We do not use automated decision-making or profiling that affects you.

Changes. If what we do changes, we will update this policy and the date at the top.